The papers in this Edition of the Journal comprise five ‘general papers’ and five in the COVID 19 section. Together, the papers clearly illustrate our theme of ‘Resilience and responsiveness’. The general papers mark states of transition, whether student, staff, or institution; the capacity and ability of stakeholders to be responsive to trends and more importantly their resilience to unfolding circumstances. Examples of these transitions include, academics learning new ways of education (outcome-based education, measuring aspects of the Bologna Process); institutions sustaining historical models of education, mission, and strategies; students experiencing and reacting to changes in the educational experience as pedagogies, processes, modes of delivery and philosophies change around them. In the COVID-19 section, resilience and responsiveness are evident driven by the need to face the challenges of the moment and times.
Fernandez, Jacqueline Liza. “An Exploratory Study of Factors Influencing the Decision of Students to Study at Universiti Sains Malaysia.” Kajian Malaysia: Journal of Malaysian Studies 28, no. 2 (2010)
Muruthy, Aggilanda Easwary, and Fadhilah Mat Yamin. “The Perception and Effectiveness of Learning Management System (LMS) Usage among the Higher Education Students.” Journal of Technology and Operations Management 12, no. 1 (2017): 86–98.
Zeithaml, Valarie A, A Parasuraman, and Leonard L Berry. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990.
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