Skýpalová, R., H. Chládková, C. E. Nwachukwu, and H. M. Vu. “Service Quality As the Source of Competitive Advantage in Higher Education: The Difference Between Students´ Expectations and Perceptions”. Tuning Journal for Higher Education, Vol. 11, no. 2, May 2024, pp. 91-116, doi:10.18543/tjhe.2662.